Collax Support Offerings
Individual help made to measure
Individual help made to measure
Nothing is more important than competent and quick support that you can rely on in unforeseen situations. With a Collax support contract, you can look to the future with peace of mind and with calculable costs.
Quick to your support contract
Select your appropriate support contract (depending on product and response time required). Order your support contract either directly or through your reseller. From now on you have the right to fast, individual support in your language.
Collax Support Offers:
- All-round worry-free package for your support
- No limitation of support requests
- Simple contract model
- Software and hardware service from a single source
- Response times according to your requirements
- If required: Remote access to your server
- Support in German, English and French
- Support branch offices in Ismaning and Freiburg
Enter into a contract Find a Collax Partner
Support options for our Collax C-Servers
Collax Groupware Suite, Collax Business Server and Collax Security Gateway
Choose from four different support packages to suit your needs:
Hint: In individual cases or urgent situations, we also offer support without a contract. In this case, the charge will be calculated on a time and material basis. Your support consultant will inform you.
Support options for our Collax V-Servers
Collax V-Cube, Collax V-Cube+ and Collax V-Bien
Choose from four different support packages to suit your needs:
Use them as well:
Für eine schnelle Bearbeitung Ihrer Anfragen:
- Have the license number or serial number of the Collax product ready. You can find this in the administration interface or on the license certificate.
- If possible, provide "Secure Shell" access (remote Internet access) that the support representative can use to log on to the troubleshooting system.
- Please note: We do not offer support for free licenses. Please use our Support Forum.
Take advantage of the full potential of your Collax products
All beginnings are easy! Because the Collax training options offer individual, practical and mature training courses.
The participants learn step by step what they need to know in order to get the most out of the products. We turn beginners into competent users, users into professionals, professionals into experts! Effective trainings for all knowledge levels - that saves time and money.
- Individual: online or on site, individually or in a group
- Experienced and Collax-certified trainers
- Step-by-Step Content for Beginners and Professionals
- Decide for yourself about your training content and the number of participants
- Discount for several participants from one company
- Training documents and final certificate
Request training now